Job Description
Start your hospitality career today at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience for our Front Desk Agent position. Join our award-winning team in vibrant Albuquerque, where we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply now to become part of New Mexico's premier hospitality destination!
Responsibilities
- Welcoming guests with exceptional customer service and checking them into the hotel system
- Managing reservations, processing payments, and handling cash transactions accurately
- Answering phones and providing information about hotel amenities and local attractions
- Resolving guest inquiries and concerns promptly with a positive attitude
- Coordinating with housekeeping and maintenance departments for guest requests
- Maintaining a clean and organized front desk area at all times
- Assisting with luggage and guest transportation as needed
Qualifications
- No prior experience required - we provide full paid training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with reservation systems
- Ability to stand for extended periods and multitask efficiently
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and passion for hospitality
- Valid New Mexico driver's license (if driving shuttle services)