Job Description
Join the vibrant team at Omaha Grand Hotel, where exceptional service meets luxury. We're seeking a dynamic Front Desk Agent to deliver outstanding guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning property.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards while delivering personalized service
- Resolve guest concerns promptly and maintain high satisfaction scores
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Basic knowledge of local attractions and services
- High school diploma or equivalent required