Job Description
Join our award-winning Philadelphia hotel team as a Front Desk Agent! No prior experience needed – we provide comprehensive training for motivated individuals ready to start their hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in a dynamic environment. Perfect for students, career changers, and night owls seeking consistent work schedules.
Responsibilities
- Guest check-in/out procedures and reservation management
- Answering phones and responding to guest inquiries
- Processing payments and maintaining accurate financial records
- Coordinating with housekeeping and maintenance teams
- Handling guest complaints with professionalism and empathy
- Operating hotel management systems (training provided)
- Upholding brand standards and safety protocols
Qualifications
- High school diploma or equivalent (18+ years old)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency (training provided)
- Positive attitude and customer service mindset
- Reliable transportation to downtown location