Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic individuals to join our dynamic team as Hotel Front Desk Agents. No prior experience is required – we provide comprehensive training to ensure your success. As the first point of contact for our guests, you'll create memorable experiences while working in a luxurious downtown Houston hotel. Enjoy competitive pay, benefits, and opportunities for advancement within our renowned chain.
What We Offer:
- Full-time schedule with consistent hours
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and modify booking details
- Respond to guest inquiries and resolve complaints
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel services and amenities to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Willingness to learn new systems quickly
- Valid Texas driver's license (if needed for errands)