Job Description
Are you looking to launch a rewarding career in the hospitality industry? The Galt House Hotel in the heart of Louisville, KY, is currently seeking enthusiastic individuals to join our dynamic Front Office team. We specialize in Immediate Hire positions for those ready to start their journey with no prior experience required.
As a premier historic hotel, we pride ourselves on providing exceptional guest experiences. We are looking for team members who are professional, friendly, and eager to learn. If you are ready to grow your career in a fast-paced environment, apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls and route them to the appropriate department or staff member.
- Assist guests with local directions, restaurant recommendations, and hotel amenities.
- Process payments and handle cash transactions with accuracy and integrity.
- Maintain a clean and organized front desk area at all times.
- Handle guest inquiries and complaints professionally to ensure high satisfaction.
Qualifications
- No prior hotel or front desk experience required; we provide comprehensive on-the-job training.
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and the ability to multitask in a busy environment.
- Proficiency with computers and basic software applications.
- A friendly, approachable demeanor and a passion for helping others.