Job Description
Join Our Premium Team
Are you passionate about hospitality and looking for a rewarding weekend schedule? The Grand Oklahoma City Hotel is seeking a dedicated Front Desk Agent to join our elite team. We offer a dynamic work environment, competitive benefits, and the chance to create unforgettable guest experiences.
We are looking for individuals who thrive in a fast-paced environment and have a genuine desire to serve others. If you are ready to advance your career in a top-tier establishment, we want to hear from you!
Responsibilities
- Provide warm, professional, and personalized service to all guests, ensuring a seamless check-in and check-out experience.
- Manage the front desk operations efficiently, including answering multi-line phones and responding to emails.
- Maintain the cleanliness and organization of the lobby, reception area, and public spaces.
- Process payments accurately, handle cash deposits, and balance daily reports.
- Assist guests with inquiries regarding local attractions, dining, and transportation options.
- Address guest complaints or special requests immediately and escalate issues to management when necessary.
- Adhere strictly to all hotel safety, security, and operational policies and procedures.
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Previous experience in a hotel front desk or luxury retail environment is preferred.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Mandatory availability to work weekends (Saturday & Sunday) and rotating holidays.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Ability to stand for long periods and perform physical tasks such as lifting luggage or boxes.
- Valid Driver's License preferred.