Job Description
Are you a people person looking to launch a rewarding career in the hospitality industry? The Cleveland Grand Hotel is seeking enthusiastic and reliable individuals to join our dynamic team as Hotel Associates. We believe that great service starts with great people, and we offer comprehensive training for those ready to step into the world of hotel management and guest relations.
As a member of our team, you will be the face of our brand, ensuring every guest feels welcomed, comfortable, and valued. Whether you are greeting guests at the front desk, assisting with concierge services, or maintaining the lobby, your contribution matters. We provide a supportive environment where you can grow your skills and advance your career without prior experience.
Responsibilities
- Greet and Welcome: Check guests in and out efficiently using our property management system with a warm, professional demeanor.
- Guest Assistance: Handle inquiries, answer phones, and resolve guest concerns or complaints with empathy and problem-solving skills.
- Room Coordination: Collaborate with housekeeping and maintenance teams to ensure rooms and public areas are pristine and well-stocked.
- Payment Processing: Accurately process payments, handle cash registers, and prepare nightly reports.
- Administrative Support: Update guest profiles, file paperwork, and assist with general office duties as needed.
- Event Support: Assist in setting up and breaking down conference rooms and events.
- Brand Representation: Maintain a high standard of personal appearance and professional conduct at all times.
Qualifications
- Education: High school diploma or GED equivalent preferred.
- Experience: No prior hospitality experience required! We value attitude and work ethic over experience.
- Skills: Basic computer literacy and a willingness to learn new hotel software.
- Communication: Strong interpersonal skills and the ability to communicate effectively with a diverse clientele.
- Schedule: Ability to work flexible shifts, including weekends, nights, and holidays.
- Availability: Must be available for full-time employment.
- Age: Must be at least 18 years of age.