Job Description
Join Grand City Hotels as a Guest Services Associate and launch your hospitality career in the heart of Chicago! No experience required – we provide comprehensive training to help you thrive in our dynamic environment. As part of our team, you'll deliver exceptional guest experiences while building transferable skills in customer service, operations, and teamwork. With locations across Illinois and Pennsylvania, we offer growth opportunities for motivated individuals seeking a rewarding career path.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations, inquiries, and special requests via phone and in-person
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest needs
- Assist with luggage handling and guest orientation
- Resolve guest concerns promptly and professionally
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts, including nights/weekends
- Basic computer proficiency and comfort with reservation systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs