Job Description
Are you passionate about hospitality and creating memorable guest experiences? Grand Plaza Indianapolis is looking for dedicated professionals to join our dynamic team. We offer immediate hire opportunities and a competitive benefits package for the right candidates.
As a key member of our hotel staff, you will ensure that every guest feels welcomed and valued. We pride ourselves on our premium service standards and our commitment to excellence in the heart of the city.
Responsibilities
- Manage front desk operations, including check-ins and check-outs, ensuring accuracy and efficiency.
- Resolve guest inquiries and complaints in a professional and timely manner to maintain high satisfaction levels.
- Supervise and train hotel staff, including housekeeping and maintenance teams, to uphold our quality standards.
- Monitor inventory levels for room supplies and amenities, placing orders as needed to prevent shortages.
- Ensure the safety and security of all guests and property by adhering to hotel protocols.
- Process financial transactions and manage reservations using the hotel's Property Management System (PMS).
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Strong interpersonal and communication skills with a customer-centric attitude.
- Proficiency in Microsoft Office Suite and hotel reservation software (e.g., Opera, Micros).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Physical ability to stand for extended periods and lift moderate weights.
- Problem-solving skills with the ability to remain calm under pressure.