Job Description
Join our award-winning downtown Cleveland hotel as a Night Auditor and become the heartbeat of our overnight operations. This critical role combines front desk excellence with financial reconciliation in a dynamic 11 PM - 7 AM shift. You'll manage check-ins/out, process payments, and ensure our guests experience seamless 24/7 service while maintaining financial accuracy. Perfect for hospitality professionals seeking non-traditional hours with competitive compensation and growth opportunities.
Responsibilities
- Manage overnight guest check-ins, check-outs, and room assignments
- Process cash, credit card, and digital payments with 100% accuracy
- Reconcile daily financial transactions and generate end-of-night reports
- Respond to guest inquiries and resolve issues during overnight hours
- Monitor security systems and coordinate with overnight staff
- Perform daily audit procedures for folio balancing
- Assist with emergency protocols and incident documentation
Qualifications
- 2+ years hotel front desk or night audit experience
- Proficiency in Opera or similar property management systems
- Strong mathematical aptitude and attention to detail
- Excellent problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts including weekends/holidays
- Ohio hospitality certification preferred
- Valid driver's license and reliable transportation