Job Description
Join Atlanta's premier hospitality destination as a Hotel Shift Manager! We're seeking dynamic leaders to oversee daily operations across our premium downtown property. This role demands exceptional guest service expertise and the ability to thrive in fast-paced shift environments. Enjoy competitive benefits, career advancement opportunities, and the chance to shape Atlanta's hospitality landscape. Our award-winning team values integrity, teamwork, and innovation.
Responsibilities
- Manage all front desk, housekeeping, and security operations during assigned shifts
- Resolve guest complaints with professionalism and efficiency
- Coordinate staff scheduling and ensure service standards are met
- Handle cash management and financial reporting duties
- Train and mentor shift team members on hotel procedures
- Implement emergency response protocols during crises
- Collaborate with department heads for seamless operations
Qualifications
- 3+ years hotel management experience with shift work background
- Proven leadership skills in fast-paced hospitality environments
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, Fidelio)
- Valid Georgia Food Service Manager certification preferred
- Ability to work flexible shifts including nights/weekends/holidays
- Excellent communication and multitasking capabilities