Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury urban retreat. With state-of-the-art amenities and prime downtown location, this is your opportunity to thrive in a dynamic environment while advancing your career in premium hospitality. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values growth and excellence.
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out processes
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and complaints with prompt, solutions-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling initiatives to enhance guest satisfaction and revenue
- Train new staff on hotel standards and service protocols
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and property management systems
- Exceptional communication and conflict resolution skills
- Valid California Food Handler's Card and CPR certification
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multi-tasking abilities
- Fluency in English; Spanish proficiency highly preferred
- Previous experience in high-volume urban properties