Job Description
Join our award-winning team at Grand Horizon Hotels, where luxury meets innovation! We're seeking passionate hospitality professionals to fill immediate openings at our flagship San Francisco location. As a premier destination for global travelers, we offer competitive compensation, comprehensive benefits, and unparalleled career growth opportunities. Whether you're a seasoned hotelier or eager to start your hospitality journey, our supportive environment will empower you to thrive. Apply today and become part of San Francisco's most dynamic hotel family!
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage front desk operations including check-in/out, reservations, and billing
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain accurate records and ensure compliance with hotel policies
- Upsell hotel services and amenities to enhance guest satisfaction
- Collaborate with team members during peak hours and events
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts, including nights/weekends/holidays
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Basic math and cash handling skills
- Problem-solving abilities with a solutions-oriented mindset
- Valid California driver's license (if driving required)
- Ability to stand for extended periods and lift up to 25 lbs