Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive benefits and career growth opportunities. Work in a dynamic environment where your dedication is recognized and rewarded.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain accurate reservation and billing records
- Execute emergency procedures following hotel protocols
Qualifications
- Minimum 2 years hotel front desk experience
- Proven problem-solving and conflict resolution skills
- Proficiency in hotel management systems (Opera, etc.)
- Excellent communication and multitasking abilities
- Flexible availability including weekends and holidays
- Valid Pennsylvania hospitality certification preferred