Job Description
Join our award-winning downtown Atlanta hotel as a Local Front Desk Agent and become the heart of our guest experience! We're seeking energetic professionals who thrive in fast-paced environments and embody Southern hospitality. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury property. Enjoy complimentary employee benefits including hotel discounts, meal programs, and professional development workshops.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and personalized assistance
- Manage multi-line phone systems and digital communication channels (email/chat) with professionalism
- Process payments, resolve billing discrepancies, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Utilize property management software (Opera/PMS) efficiently for reservations and inventory
- Implement upselling strategies for room upgrades, dining packages, and local attractions
- Respond to emergency situations calmly and follow established protocols
- Maintain pristine front desk area with organized supplies and professional appearance
Qualifications
- Minimum 1 year hospitality or customer service experience in a high-volume environment
- Proficiency with hotel property management systems and Microsoft Office Suite
- Exceptional communication skills with fluency in English (Spanish fluency preferred)
- Strong problem-solving abilities and conflict resolution techniques
- Flexibility to work rotating shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation (shuttle service required)
- Ability to stand for extended periods and lift up to 25 lbs
- Professional appearance and polished demeanor representing luxury brand standards