Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Fresno as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible shift schedules, and a supportive work environment in Fresno's vibrant downtown.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits (full-time)
- Employee discounts on hotel stays and dining
- Career advancement opportunities
- Positive team culture with regular appreciation events
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- No prior experience necessary (training provided)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings, weekends, holidays)
- Customer service mindset with problem-solving ability
- Reliable transportation and punctuality
- Ability to stand for extended periods