Job Description
Join our award-winning team at The Westin Cleveland Downtown as a Night Auditor! This premium downtown hotel seeks a dedicated professional to ensure seamless overnight operations while delivering exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of Cleveland's most iconic locations. Perfect for detail-oriented individuals who thrive in dynamic hospitality environments.
Responsibilities
- Manage all front desk operations during overnight hours (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle billing inquiries
- Perform daily audits of guest accounts and financial transactions
- Respond to guest requests with professionalism and discretion
- Coordinate with housekeeping and security teams
- Maintain accurate logs of incidents and guest interactions
- Prepare end-of-night reports for management review
Qualifications
- Previous hotel front desk or night audit experience required
- Proficiency in Opera or PMS systems
- Strong accounting and reconciliation skills
- Exceptional communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays
- Ohio hospitality certification preferred
- Valid Ohio driver's license (if required for errands)