Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets vibrant Austin energy! We're seeking a dynamic Night Front Desk Agent to be the welcoming face during our most magical hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's most exciting cities. If you're passionate about hospitality and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Deliver exceptional guest service during overnight hours with warm, personalized check-ins/check-outs
- Manage reservations, room assignments, and billing inquiries with precision
- Handle emergency situations calmly and professionally following hotel protocols
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and security teams for seamless operations
- Act as primary point of contact for guest requests and concerns overnight
- Maintain confidentiality of guest information and sensitive data
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong problem-solving and conflict resolution skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to work independently and make sound decisions during overnight shifts
- Excellent communication and multitasking abilities
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Austin attractions and local services
- High school diploma or equivalent required