Job Description
Join our prestigious waterfront hotel in downtown Tampa and become the heart of our guest experience! We're seeking a dynamic Night Shift Front Desk Agent to deliver exceptional service while our guests rest and recharge. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our luxury hospitality brand. If you thrive in a fast-paced environment and possess a passion for creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-ins/check-outs using Opera PMS system
- Handle high-volume phone inquiries and reservation management
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and security teams
- Process payments and maintain accurate financial records
- Execute emergency protocols during overnight hours
- Upsell premium room categories and amenities
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Florida driver's license
- First Aid/CPR certification preferred
- Spanish fluency highly valued