Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets Southern charm! We're seeking a charismatic Front Desk Agent to be the first point of contact for our valued guests. No hospitality experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Charlotte's most vibrant downtown locations.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest requests promptly and resolve concerns with professionalism
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate records of guest interactions and preferences
- Uphold brand standards through consistent service excellence
- Contribute to a positive, team-oriented work environment
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer systems (training provided)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and willingness to learn new skills
- Valid North Carolina driver's license (if transporting guests)