Job Description
Join our dynamic team as a Night Shift Front Desk Agent at Grand Horizon Hotel, where exceptional service meets Portland's vibrant energy. As the first point of contact during our evening hours, you'll create memorable guest experiences while managing check-ins, handling reservations, and ensuring seamless operations. We value professionalism, attention to detail, and a passion for hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Portland's premier hotels.
Responsibilities
- Efficiently manage guest check-ins/check-outs and process payments using PMS systems
- Respond to guest inquiries with exceptional service and resolve issues promptly
- Coordinate with housekeeping and security teams for operational excellence
- Maintain accurate reservation records and room status updates
- Execute night audit procedures and prepare daily reports
- Handle emergency situations calmly and according to protocol
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Previous front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to work independently during overnight shifts
- Valid Oregon driver's license and clean driving record
- Flexibility to work weekends, holidays, and special events
- Basic knowledge of Portland attractions and local services
- First Aid/CPR certification preferred