Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Oakland's premier boutique hotel. This role is perfect for energetic professionals who thrive in dynamic environments and excel at creating memorable guest experiences during evening hours. You'll be the first point of contact for our late-night arrivals and overnight guests, ensuring seamless check-ins, exceptional service, and a secure atmosphere. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Oakland's vibrant downtown district.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth using PMS systems
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/security teams
- Process payments, maintain accurate financial records, and manage cash drawer
- Monitor property security systems and respond to emergency situations calmly
- Prepare nightly reports and ensure accurate documentation of guest activities
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Strong communication skills with fluency in English (bilingual Spanish preferred)
- Proficiency in hotel management software (Opera, Cloudbeds, etc.)
- Ability to work independently during overnight shifts with minimal supervision
- Valid California driver's license and clean driving record
- Flexible schedule availability including weekends and holidays
- First Aid/CPR certification (or willingness to obtain)