Job Description
Welcome to Horizon Hospitality Solutions, where we redefine excellence in service and operations. We are currently seeking a dedicated and professional Night Shift Front Desk Agent to join our thriving team in Columbus, Ohio. In this pivotal role, you will be the face of our organization during the evening hours, ensuring a safe, welcoming, and efficient environment for all guests and employees.
At Horizon Hospitality, we value our team members and offer a competitive compensation package, comprehensive benefits, and a supportive culture designed to foster your career growth. If you are looking for a stable position with flexible scheduling and a chance to make a real impact, we want to hear from you.
Responsibilities
- Manage front desk operations and visitor check-in processes during the night shift with precision.
- Answer incoming phone calls and route inquiries to the appropriate departments promptly.
- Monitor building security systems and conduct routine patrols of the facility.
- Process payments and handle administrative duties with accuracy and discretion.
- Assist guests with any questions regarding building access, amenities, or directions.
- Maintain a clean, organized, and welcoming reception area at all times.
- Report any maintenance issues or safety concerns to the management team immediately.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work independently and make sound decisions during night hours.
- Basic computer proficiency and experience with CRM software is a plus.
- Must be available to work rotating night shifts, including weekends and holidays.