Job Description
Are you looking for a rewarding opportunity in the hospitality industry? The Grand Lakes Hotel & Resort is seeking a dedicated and professional Night Shift Front Desk Agent to join our team in Milwaukee, WI. We pride ourselves on providing exceptional guest experiences 24/7 and are looking for someone who thrives in a quiet, efficient environment.
As a Night Shift Agent, you will be the first point of contact for late-night travelers and residents. Your role is crucial in maintaining security, ensuring check-in efficiency, and providing a welcoming atmosphere long after the day shift has ended.
Why Join Us?
- Competitive pay with shift differentials.
- Full benefits package including health, dental, and vision.
- Employee discounts at our amenities and local partners.
- Clean, modern work environment.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment methods.
- Manage the hotel’s digital key system and front desk software (PMS) with accuracy.
- Answer and route incoming phone calls, taking accurate messages as needed.
- Monitor building security and safety protocols during the night hours.
- Assist guests with any inquiries, complaints, or requests promptly and professionally.
- Perform nightly audits of room status and key inventory.
- Maintain a clean and organized front desk area.
Qualifications
- High School Diploma or GED required.
- Previous experience in hospitality or front desk operations is preferred.
- Must be available to work nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS systems.
- Strong communication and interpersonal skills.
- Ability to work independently with minimal supervision.