Job Description
Are you looking for a rewarding career in the heart of Dallas?
The Grand Dallas Hospitality Group is seeking a dedicated and detail-oriented Night Shift Hotel Agent to join our elite team. As the face of our hotel during the evening hours, you will play a crucial role in ensuring our guests enjoy a seamless, comfortable, and secure stay.
We pride ourselves on delivering premium service and offer a competitive hourly wage, comprehensive benefits package, and a supportive work environment. If you have a passion for hospitality and want to work in a prestigious landmark property, we want to hear from you.
Responsibilities
- Manage all front desk operations during the overnight shift, including check-ins, check-outs, and reservations.
- Process nightly financial and operational audits to ensure accuracy and compliance.
- Address guest inquiries, requests, and complaints with professionalism and efficiency.
- Monitor hotel security systems and premises to ensure the safety of guests and staff.
- Collaborate with day staff to ensure a smooth handover of guest information and special requests.
- Maintain the cleanliness and organization of the front desk area and public spaces.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or front desk operations is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong attention to detail and accuracy in financial and administrative tasks.
- Proficiency in hotel management software (e.g., Opera, FrontDesk) is a plus.
- Excellent communication skills and a friendly, customer-centric attitude.