Job Description
Join our dynamic team at Grand Hospitality Group as a Night Shift Hotel Associate in Oklahoma City. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about providing exceptional guest service. As a Night Shift Hotel Associate, you will be the first point of contact for our guests during the overnight hours, ensuring their comfort and safety while maintaining the highest standards of hospitality.
Responsibilities
- Provide exceptional customer service to guests during overnight hours, including check-ins, check-outs, and assistance with inquiries.
- Monitor hotel security and safety protocols, including surveillance systems and emergency procedures.
- Perform routine cleaning and maintenance tasks in public areas and guest rooms as needed.
- Handle guest complaints and resolve issues promptly and effectively.
- Assist with managing the front desk operations, including answering phones and processing payments.
- Coordinate with other departments to ensure smooth operations throughout the night shift.
- Complete daily reports and maintain accurate records of guest activities and incidents.
Qualifications
- Previous experience in the hospitality industry is preferred, but not required.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexibility to work overnight shifts, weekends, and holidays.
- Basic knowledge of hotel management systems is a plus.
- Must be able to stand for extended periods and lift up to 25 pounds.
- Valid driver's license and reliable transportation.