Job Description
Join our dynamic team at Grand River Hospitality and become the guardian of our guests' comfort during Detroit's vibrant nightlife. As a Night Shift Hotel Attendant, you'll ensure seamless operations while the city sleeps. We offer competitive pay, flexible scheduling, and opportunities for career advancement in Detroit's thriving hospitality scene.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Perform nightly room inspections and report maintenance needs
- Coordinate with housekeeping and security teams for operational efficiency
- Handle guest complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Conduct property security rounds every 2 hours
Qualifications
- Minimum 1 year hotel or customer service experience
- Ability to work independently with minimal supervision
- Valid Michigan driver's license (required for property runs)
- Strong conflict resolution and problem-solving skills
- Flexible availability including weekends and holidays
- Basic knowledge of hotel management systems (Opera, PMS)
- Ability to stand/walk for 8+ hours
- Emergency response certification preferred