Job Description
Join our award-winning Grand Plaza Hotels team as a Night Shift Hotel Staff member! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences during our overnight operations. As a vital part of our 24/7 service team, you'll ensure our guests feel safe, comfortable, and well-cared for while enjoying Chicago's vibrant nightlife. We provide comprehensive paid training and career advancement opportunities for dedicated team players. If you're a night owl with a passion for hospitality, we want you!
Responsibilities
- Provide 24/7 front desk coverage including check-ins, check-outs, and guest assistance
- Monitor security systems and respond to emergency situations promptly
- Perform nightly room inspections and report maintenance issues
- Manage guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping and maintenance teams for overnight operations
- Process payments and maintain accurate financial records
- Prepare daily reports for management review
Qualifications
- No prior hotel or hospitality experience required
- Strong communication and customer service skills
- Ability to work independently during overnight hours
- Basic computer literacy and comfort with reservation systems
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Flexibility to work weekends and holidays
- High school diploma or equivalent preferred