Job Description
Join our award-winning hospitality team at DoubleTree by Hilton Hotel Albuquerque! We're seeking a friendly and professional Part-Time Front Desk Agent to deliver exceptional guest experiences while maintaining smooth hotel operations. This role offers flexible scheduling including evenings and weekends, perfect for students or those seeking work-life balance. Enjoy competitive pay, complimentary meals, and opportunities for career growth in one of Albuquerque's premier hotels.
Responsibilities
- Check in/out guests efficiently using Hilton OnQ system
- Manage reservations and room assignments with precision
- Process payments and handle cash transactions securely
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain accurate shift reports and logs
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and POS system knowledge
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid New Mexico driver's license if transporting guests