Job Description
Join The Austin Grand Hotel's dynamic team as a Part-Time Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in the heart of Austin. This role offers flexible scheduling while showcasing your passion for service in a luxury environment. Enjoy competitive pay, employee benefits, and the opportunity to work at Austin's premier downtown destination.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, PMS systems)
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Texas Food Handler certification (or willingness to obtain)