Job Description
Join our award-winning team at Harbor View Inn, Jacksonville's premier waterfront destination! We're seeking a charismatic Part-Time Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/out, and local recommendations. Enjoy flexible shifts in a vibrant coastal setting with competitive pay and perks like free meals and employee discounts. Perfect for students or professionals seeking a dynamic hospitality role!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Provide personalized local recommendations to enhance guest stays
- Collaborate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with computers and reservation systems
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (if required for errands)
- High school diploma or equivalent
- Positive attitude and problem-solving mindset