Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in the vibrant heart of Austin, Texas! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown boutique hotel. This role offers flexible scheduling, competitive pay, and the opportunity to grow your career in one of Texas's most dynamic cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the first face of our luxury property.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservations, room assignments, and billing inquiries with precision
- Respond to guest requests promptly, including concierge services and troubleshooting
- Coordinate housekeeping and maintenance operations to ensure room readiness
- Process payments and handle cash/credit transactions securely
- Uphold brand standards through professional appearance and communication
- Collaborate with cross-departmental teams for seamless guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotels
- Proficiency with PMS systems (e.g., Opera, SiteMinder)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (if required for errands)