Job Description
Join our award-winning team at Grand Hotel Atlanta as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of the city. This role offers flexible scheduling while providing hands-on training in luxury hospitality operations. Perfect for students, career-changers, or hospitality enthusiasts seeking part-time opportunities with growth potential.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Uphold brand standards through attentive guest interactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible evenings/weekends
- Basic knowledge of Atlanta attractions and transportation
- Valid Georgia driver's license preferred
- Ability to stand for extended periods