Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Part-Time Front Desk Agent in the heart of Boston! We're seeking charismatic individuals to deliver exceptional guest experiences while exploring the city's vibrant culture. This role offers flexible scheduling perfect for students or professionals seeking hospitality careers.
As Boston's premier luxury hotel, we pride ourselves on creating memorable stays for international travelers and business guests alike. You'll work in a fast-paced environment with competitive benefits including employee discounts, complimentary meals, and professional development opportunities.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Perform nightly audits and report generation
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in a dynamic environment
- Basic knowledge of Opera property management systems
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Massachusetts driver's license (for airport runs)