Job Description
Join our dynamic hospitality team at Grand City Hotel Philadelphia! We're seeking energetic Part-Time Front Desk Agents to deliver exceptional guest experiences in the heart of the city. This role offers flexible evening and weekend shifts perfect for students or professionals seeking supplemental income. If you thrive in fast-paced environments and possess a passion for customer service, apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with reservation systems (e.g., Opera, PMS)
- Basic computer skills and cash handling experience
- Positive attitude and problem-solving abilities
- High school diploma or equivalent required