Job Description
Join our vibrant team at Grand Orleans Hospitality where Southern charm meets exceptional service! We're seeking a dynamic Part-Time Front Desk Agent to create memorable experiences for our guests in the heart of New Orleans. This role is perfect for energetic individuals who thrive in fast-paced environments and embody the spirit of Louisiana hospitality.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using PMS systems
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of New Orleans attractions and events
- Valid Louisiana driver's license (if required for errands)