Job Description
Join the dynamic team at Grand Plaza Hotel, San Jose's premier luxury destination! We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest experiences. This role offers flexible hours, competitive pay, and opportunities for growth in the heart of Silicon Valley. As a cornerstone of our hospitality operations, you'll be the first point of contact for international and domestic travelers seeking memorable stays.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve service concerns
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic knowledge of San Jose attractions and services
- High school diploma or equivalent
- Valid CA driver's license (preferred)