Job Description
Are you a people-person with a passion for hospitality? Grand Horizon Hotels is currently seeking a charismatic Part-Time Front Desk Agent to join our award-winning team in the heart of downtown Chicago. We pride ourselves on delivering exceptional guest experiences and are looking for a dedicated professional to represent our brand at the front line.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you thrive in a dynamic environment and enjoy solving problems while making guests feel welcome, we want to meet you.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling for work-life balance
- Employee discounts on hotel stays
- Career advancement opportunities within a luxury brand
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth and professional check-in and check-out process.
- Manage high volumes of incoming phone calls and emails, answering inquiries with patience and accuracy.
- Handle guest complaints, special requests, and emergencies with a calm, problem-solving mindset.
- Assist with room assignments, reservation modifications, and key card distribution.
- Maintain the cleanliness, organization, and professional appearance of the front desk and lobby area.
- Process payments, balance daily reports, and reconcile financial transactions accurately.
- Collaborate closely with housekeeping and maintenance teams to ensure rooms meet our high standards.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a strong plus.
- Excellent verbal and written communication skills in English.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Professional appearance and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong attention to detail and the ability to multitask in a fast-paced environment.