Job Description
Welcome to Grand Horizon Hotels
We are a premier hospitality destination seeking a dedicated Part-Time Front Desk Agent to join our exceptional team. We pride ourselves on delivering world-class service, and we are looking for individuals who embody our core values of professionalism, warmth, and efficiency.
In this pivotal role, you will serve as the first point of contact for our guests, ensuring their arrival and departure experiences are seamless and memorable. If you have a passion for hospitality and thrive in a dynamic environment, we invite you to apply.
Responsibilities
- Greet and Register Guests: Welcome guests warmly upon arrival, verify identification, and process check-ins and check-outs efficiently using our property management system.
- Manage Inquiries: Answer incoming phone calls and emails promptly, providing information regarding hotel amenities, local attractions, and reservation details.
- Handle Payments: Process various payment methods, including credit cards and cash, ensuring accuracy and adherence to financial policies.
- Maintain Lobby Standards: Keep the front desk area organized, clean, and inviting; restock lobby supplies and ensure signage is current.
- Coordinate Services: Communicate effectively with housekeeping, maintenance, and dining staff to ensure guest requests and room status are updated in real-time.
- Resolve Issues: Handle guest complaints or concerns with patience and professionalism, escalating complex issues to management when necessary.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous experience in a hotel, resort, or customer service role is preferred; however, we are willing to train the right candidate.
- Skills: Proficiency with computers and property management software (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Appearance: A professional appearance and a friendly, approachable demeanor.
- Availability: Ability to work flexible hours, including weekends, nights, and holidays.