Job Description
Join our award-winning team at Grand Plaza Hotels & Resorts, where luxury meets genuine hospitality! We're seeking a dynamic Part-Time Front Desk Agent to create unforgettable guest experiences at our iconic Chicago location. As the first point of contact, you'll embody our commitment to excellence while enjoying flexible scheduling and competitive compensation. Perfect for students, career-changers, or hospitality professionals seeking work-life balance. Discover why we're consistently rated as one of Illinois' premier employers!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using industry-leading systems
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador, providing recommendations and assistance
- Uphold brand standards through consistent service delivery
- Contribute to a positive, collaborative team environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation