Job Description
We are looking for a friendly and professional Part-Time Front Desk Agent to join our dynamic team in San Antonio, Texas. This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required. If you have a positive attitude and a passion for customer service, we want to meet you!
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire experience. We offer flexible scheduling, competitive pay, and a supportive work environment.
Why Join Us?
- No Experience Necessary: We provide comprehensive training for all new hires.
- Flexible Hours: Great for students or those looking for a second job.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on availability.
- Growth Opportunities: Clear paths for career advancement within our company.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including answering phones, checking emails, and responding to inquiries in a timely manner.
- Assist with check-in and check-out procedures, verifying guest information and collecting payments.
- Handle guest complaints or requests efficiently and escalate complex issues to management when necessary.
- Maintain a clean and organized reception area and lobby space at all times.
- Process reservations and manage the hotel/apartment booking system accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills with a friendly and professional demeanor.
- Basic computer proficiency and familiarity with MS Office or property management software.
- Ability to work various shifts, including weekends and holidays.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Reliable transportation is required.