Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Jose! We're seeking passionate part-time hospitality professionals to deliver exceptional guest experiences. Enjoy flexible schedules, competitive pay, and opportunities for growth in a luxury environment. Perfect for students or career changers seeking dynamic work in the heart of California's tech capital.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and optimize room assignments for maximum occupancy
- Coordinate housekeeping and maintenance requests with department leads
- Assist with event setup and guest services for conferences and weddings
- Maintain accurate guest records using hotel management software
- Resolve guest complaints promptly and professionally
- Collaborate with cross-functional teams to ensure seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license (if valet duties required)
- Multi-lingual abilities highly desirable