Job Description
Lead our premier luxury hotel in Phoenix, Arizona, and deliver exceptional guest experiences while driving operational excellence. As Senior Hotel Manager, you'll oversee daily operations, mentor high-performing teams, and implement innovative hospitality strategies to elevate our brand. Join our award-winning team in the heart of Phoenix's vibrant tourism district and grow your career in one of America's most dynamic hospitality markets.
Responsibilities
- Direct all hotel operations including front desk, housekeeping, food & beverage, and guest services
- Develop and implement strategic plans to exceed revenue targets and guest satisfaction goals
- Manage P&L, inventory control, and budget administration with precision
- Lead, train, and motivate cross-functional teams to achieve performance benchmarks
- Ensure compliance with brand standards, safety regulations, and sustainability practices
- Collaborate with sales and marketing teams to drive occupancy and maximize revenue streams
- Resolve escalated guest issues with professionalism and maintain high service standards
- Conduct regular property inspections to maintain exceptional facility conditions
Qualifications
- Bachelor's degree in Hospitality Management or related field (required)
- Minimum 5+ years progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong P&L management and budgetary oversight experience
- Expert knowledge of hotel management systems (Opera, PMS)
- Exceptional leadership and team development skills
- Valid Arizona Food Handler's Manager Certification (or obtain within 30 days)
- Ability to work flexible schedules including nights, weekends, and holidays