Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Charlotte, NC! We're seeking energetic individuals to create unforgettable guest experiences in a dynamic hospitality environment. No prior experience is needed – we provide comprehensive training and career advancement opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive team culture where your growth is our priority. Perfect for career changers, recent graduates, and service-oriented professionals ready to shine in the heart of Uptown Charlotte!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Handle guest complaints professionally and implement solutions to exceed expectations
- Maintain accurate records using our property management system
- Process payments and manage cash handling procedures
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer systems
- Professional appearance and positive attitude
- Willingness to work flexible hours including nights/weekends
- Customer service experience preferred but not required
- Ability to lift up to 25 lbs occasionally