Job Description
Are you a proactive professional seeking a rewarding Full-Time opportunity in the heart of Chicago, IL? Horizon Hospitality Group is currently seeking a dedicated Shift Work Front Desk Agent to join our dynamic team. In this pivotal role, you will be the face of our brand, ensuring every guest interaction is seamless and memorable. We offer competitive pay, flexible shift schedules, and a supportive work environment that values your contribution.
We are looking for individuals who thrive in a fast-paced setting and can manage multiple tasks with ease. Whether you are greeting guests, handling inquiries, or managing the front desk operations during busy shifts, your professionalism will set the tone for our guests' experience.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, managing check-ins and check-outs efficiently with a smile.
- Shift Operations: Manage front desk operations during various shifts, including nights, weekends, and holidays to ensure 24/7 coverage.
- Communication: Manage incoming phone calls and emails with professionalism, accuracy, and a friendly tone.
- Guest Relations: Resolve guest inquiries, complaints, and special requests promptly to ensure high satisfaction levels and repeat business.
- Administration: Process payments, handle cash transactions, and maintain accurate daily logs and shift reports.
- Facility Maintenance: Collaborate with housekeeping and maintenance teams to ensure the lobby and front desk area are pristine.
- Security: Adhere to all security protocols and access control measures to ensure the safety of guests and staff.
Qualifications
- Education: High school diploma or GED required; post-secondary education in Hospitality or Business is a plus.
- Experience: Previous experience in hospitality or customer service is preferred but not mandatory for the right candidate.
- Availability: Must be available to work rotating shifts, including nights, weekends, and holidays.
- Skills: Strong verbal communication and interpersonal skills.
- Technical: Proficiency in basic computer applications, POS systems, and hotel management software.
- Professionalism: Professional appearance and demeanor at all times.
- Legal: Must be authorized to work in the United States.