Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're urgently seeking dynamic hospitality professionals to deliver exceptional guest experiences in our downtown Cleveland location. This is your opportunity to shine in a fast-paced environment while advancing your career in premium hospitality.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins/out, managing reservations, and resolving inquiries with professionalism and warmth. We offer competitive pay, comprehensive benefits, and career growth opportunities in a supportive team environment.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservation systems and optimize room assignments
- Handle guest inquiries, complaints, and requests with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute shift operations including opening/closing procedures
- Uphold brand standards and safety protocols
Qualifications
- 1+ years of front desk or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, holidays
- High school diploma or equivalent required
- Valid Ohio driver's license preferred
- Basic knowledge of Cleveland tourism attractions