Job Description
Join our award-winning team at the heart of Cleveland's hospitality scene! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences during evening/night shifts. Perfect for career-driven professionals seeking fast-paced, rewarding work with immediate start opportunities. Enjoy competitive pay, flexible scheduling, and rapid advancement potential in a luxury hotel environment.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, complaints, and special requests
- Operate reservation systems (Opera, Fidelio) and maintain guest records
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer operations
- Execute upselling strategies for room upgrades and amenities
- Monitor safety protocols during overnight shifts
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in PMS systems (Opera preferred)
- Ability to work flexible shifts including nights, weekends, holidays
- High school diploma or equivalent; hospitality degree a plus
- Basic math and cash handling accuracy
- Valid Ohio driver's license (if required for errands)
- Ability to stand/walk for 8+ hours