Job Description
Join our award-winning team at Grand Sierra Hotel in El Paso, TX! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a premier destination hotel, we offer competitive compensation, career growth opportunities, and a vibrant work culture in the heart of the Sun City. Perfect for candidates ready to make an immediate impact!
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and room assignments efficiently
- Resolve guest inquiries and complaints with professionalism
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management systems (Opera, Fidelio)
- Uphold brand standards and safety protocols
Qualifications
- 1+ years of hotel front desk experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation software
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred
- Texas Food Handler certification a plus
- Positive attitude under pressure