Job Description
Are you a welcoming professional looking to advance your hospitality career? We are urgently hiring a dedicated Front Desk Agent to join our team in the heart of Oklahoma City. We pride ourselves on providing exceptional guest experiences and are looking for a reliable individual to represent our brand with a smile.
In this role, you will be the first point of contact for our guests, ensuring they feel welcomed, comfortable, and valued from the moment they arrive. We offer a competitive hourly rate, flexible scheduling, and a dynamic work environment.
Why Join Us?
- Competitive pay: $18 - $24/hr
- Opportunity for growth within the hospitality industry
- Employee discounts on dining and amenities
- Modern, smoke-free work environment
Don't miss this opportunity to be part of a world-class team. Apply today!
Responsibilities
- Guest Services: Greet and welcome guests upon arrival with a warm and professional demeanor, ensuring a positive first impression.
- Check-In/Out: Efficiently process check-ins and check-outs using hotel management software, verifying guest identities and collecting payments.
- Communication: Answer incoming phone calls professionally, respond to guest inquiries via email or in-person, and relay messages accurately.
- Problem Resolution: Address and resolve guest complaints or issues in a timely and courteous manner, escalating complex matters to the supervisor when necessary.
- Lobby Management: Monitor the lobby area to ensure it remains clean, organized, and safe for all guests and staff.
- Administrative: Maintain accurate guest records, including registration cards and reservation details, in the property management system (PMS).
- Security: Adhere to all hotel security protocols and fire safety regulations to ensure the well-being of guests and property.
Qualifications
- Experience: Previous experience in a front desk, reception, or hospitality role is preferred but not required for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a friendly and approachable tone.
- Technology: Proficiency in Microsoft Office Suite and ability to quickly learn new hotel management software (e.g., Opera, StayNTouch).
- Customer Focus: Strong customer service orientation with a focus on exceeding guest expectations.
- Professionalism: Ability to maintain a professional appearance and conduct, even during high-pressure situations.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.