Job Description
Join the dynamic team at Grand Horizon Hotel, Phoenix's premier luxury destination! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a vibrant downtown location.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Maintain a pristine front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Arizona driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Phoenix attractions and transportation